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Detail
BukuAnalisa Pengaruh Perceived Service Quality, Website Quality, E-WOM, dan Message Source Credibility Terhadap Buying Decision (Studi Kasus: Bhinneka.Com)
Bibliografi
Author: Prasetya, Wibawa (Advisor); Suganda, Yonatan Simon
Topik: E-commerce; Jasa; Message Source Credibility; Electronic Word-of-Mouth; Website; Electronic Shopping Mall dan Konsep Portal; lectronic Word of Mouth dan Perceived Quality; Electronic Word of Mouth dan Source Credibility
Bahasa: (ID )    
Penerbit: Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya     Tempat Terbit: Jakarta    Tahun Terbit: 2014    
Penyerta: Dilihat selain dengan website Unika Atma Jaya
Jenis: Theses - Undergraduate Thesis
Fulltext: 2010-043-121 Yonathan S S's Undergraduate Theses.pdf (3.53MB; 132 download)
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Ketersediaan
  • Perpustakaan Pusat (Semanggi)
    • Nomor Panggil: FTI-1077
    • Non-tandon: tidak ada
    • Tandon: 1
 Lihat Detail Induk
Abstract
The research explains the impact of electronic word-of-mouth, source credibility, website quality and perceived quality towards buying decision. Research method applied was quantitative method. Analysis was done by collecting data from questionnaire with Bhinneka.Com’s consumer as respondents. This research is also descriptive and verificative while the analysis based on data processing using SEM method with theoretical and managerial implication. The growth of internet in Indonesia has nurtured the growth of e-commerce in this country. Based on data released by research beaurau Frost and Sullivam, with China, Indonesia has become the country with highest e-commerce growth in the world with average growth 17% per year. Through this research, it is concluded that variable electronic word-of-mouth and variable perceived quality does not affect buying decision. Variable website quality and variable source credibility measure the same thing, thus constructing a new variable named variable website credibility which affects buying decision significantly. This research also found that variable perceived quality has negative effect towards buying decision.
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