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BukuAnalisa Kualitas Pelayanan Di Hotel Dengan Metode Quality Function Deployment Berbasis Dimensi Servqual (Studi Kasus : Hotel Cipta 1)
Author: JANTO, BENEDICTUS JEFFREY EDY ; Prasetya, Wibawa (Advisor)
Topik: Quality Function Deployment; Service Quality; Hotel
Bahasa: (ID )    
Penerbit: Program Studi Teknik Industri Fakultas Teknik Unika Atma Jaya     Tempat Terbit: Jakarta    Tahun Terbit: 2017    
Jenis: Theses - Undergraduate Thesis
Fulltext: Benedictus Jeffrey E's Undergraduate Theses.pdf (7.96MB; 43 download)
  • Perpustakaan Pusat (Semanggi)
    • Nomor Panggil: FTI-1316
    • Non-tandon: tidak ada
    • Tandon: 1
 Lihat Detail Induk
In this globalization era, the competition that occurs between peers are increasingly competitive and increasingly fierce so it requires every company performs continious improvement (continuous change) so that companies are not merely survive but must also dare to come forward and be able to be free from competition. The company usually only emerge as a competitor to the company which already existed before without first carrying out an approach to the needs of its customers. Companies are expected to provide more value to the way consumer needs especially in terms of quality of service. 1 Copyright Hotel Jakarta is a two star hotel that is conveniently located close to the business centre, the seat of Government and the tourism Center in Jakarta. In 2014 the target room fulfilled also not met overall. Makadari it necessary research using Quality Function Deployment based on Servqual dimensions. From research conducted can be seen what steps that must be done and repaired by the management in order to further enhance customer satisfaction.
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