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ArtikelFramework For Measuring Knowledge Management Performance Using KM Balance Scorecard  
Oleh: Andrawina, Luciana ; Kurniawati, Amelia
Jenis: Article from Proceeding
Dalam koleksi: Proceeding The 7th International Seminar on Industrial Engineering and Management (7th ISIEM) di Bali, March 11th – 13th, 2014, page DSS 20-24.
Topik: Intellectual Capital; knowledge management SECI Method
Fulltext: Paper 16 Lucia Andrawina TELKOM University.pdf (279.36KB)
Isi artikelToday’s strong competition has encouraged many companies to implement knowledge management in their system. Telco Company is one of the companies which have implemented knowledge management in their management practices, but have never done a thorough evaluation from every possible perspective on it. Evaluation on knowledge management is very essential to find out the values and benefit generated from it. The importance of measuring a company’s knowledge management system is because the company has allocated resources on implementing the KMS. The measurements indicators designed based on four perspectives of knowledge management balanced scorecard, which are: financial perspective, organizational capital perspective, customer capital perspective, and human capital perspective. The indicator design process is done using SECI method to make it more comprehensive
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