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Customer Criteria Analysis For Educational Organization Design
Handayaningtyas, Catur Siwi
Article from Proceeding
Proceeding The 7th International Seminar on Industrial Engineering and Management (7th ISIEM) di Bali, March 11th – 13th, 2014
page IM 89-96.
Paper 61 Hartomo UII.pdf
Development of the educational institution requires early anticipation by restructuring the organization to establish a better work system. The changes of customer needs in organization requires investigation of customer criteria along with the development of organization. This research presents the customer criteria analysis as one of Axiomatic Design process for educational organization design. This paper will only discuss the Customer Attributes analysis of educational organization. Survey was conducted by deploying questionnaires to employees and students in Industrial Engineering Department, Universitas Islam Indonesia, Yogyakarta. The criteria are grouped using Factor Analysis. There are 4 Customer Attributes based on the result, which are conducive working environment, work satisfaction in organization, an organizational that professional in providing service for students and improvement of teaching – learning method
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