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ArtikelQuality of Team Service: The Role of Field Independent Culture, Quality Orientation, and Quality Improvement Focus  
Oleh: Gibson, Cristina B.
Jenis: Article from Bulletin/Magazine
Dalam koleksi: Small Group Research vol. 34 no. 5 (2009), page 619-646.
Topik: team effectiveness; quality; culture; contingency theory
Fulltext: 619.pdf (150.8KB)
Isi artikelConsistent with cognitive cross-cultural frameworks, cultural tendencies toward field independence, corresponding team quality orientations, quality improvement focus, and patients’ratings of service quality were examined for 71U.S. and Indonesian nursing teams, using both qualitative and quantitative methods. Results provide partial support for the hypotheses, demonstrating preliminary evidence that (a) field independence is associated with quality orientation in complex ways, and (b) quality orientations mediate the relationship between quality improvement focus and quality. These findings are discussed in terms of psychological theory, research methods, and managerial implications.
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