Advanced Search Title: Author: Topik: Mata Kuliah:  Penerbit:   Tahun terbit:  Jenis:   Format:  Lokasi:  All -- Ben & Nafsiah Mboi Collection BI Corner Frans Seda Collection Kees Bertens Collection Lab-Kom-FK Perpustakaan FK Perpustakaan PKBB Perpustakaan PKPM Perpustakaan Pusat (BSD) Perpustakaan Pusat (Semanggi) Perpustakaan RSAJ Pusat Penelitian HIV AIDS Fulltext:  All Hanya yang memiliki fulltext Hanya yang belum ada fulltext Search Hasil 1 - 20 dari 87 (0.21875 detik)   Select all      Kirim  Download A Cognitive Appraisal Process Model of Emotions and Complaining Behavior   Author:  Ro, Heejung; Mattila, Anna S. Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 217-232 A Guide to college programs in hospitality and tourism   Author: [s.n] Penerbit: John Wiley & Sons     Tahun terbit: 1995     Jenis: Books - Reference A Host of opportunities : an introduction to hospitality management   Author:  Hoof, Hubert B. Van; McDonald, Marilyn E.; Yu, Lawrence; Vallen, Gary K. Penerbit: Boston: Irwin     Tahun terbit: 1996     Jenis: Books A Study of Hotel Service Recovery Strategy   Author:  0'Neill, John W.; Mattila, Anna S. Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 205-215 A The Relevance of the ESP Textbook with the Workplace Industry’s Need (Analysis of IRE textbook)   Author: Ratnah Artikel dari 57th TEFLIN International Conference: Revitaziling professionalis in ELT as a response to the globlazed world, Bandung, 1-3 November 2010  , page Accounting and Financial Analysis in the Hospitality Industry   Author: Hales, Jonathan A. Penerbit: Oxford: Elsevier Butterworth-Heinemann     Tahun terbit: 2005     Jenis: Books - E-Book Advances in hospitality and leisure, volume 2   Author: Chen, Joseph S. (Editor) Penerbit: Amsterdam: Elsevier     Tahun terbit: 2005     Jenis: Books - Textbook Aspek Perpajakan Hotel & Tax Planning-nya   Author: [s.n] Artikel dari Indonesian Tax Review vol. 5 no. 21 (2012)  , page 52-58 Benchmarking in tourism and hospitality industries: the selection of benchmarking partners   Author: Wober, Karl W. Penerbit: Oxfordshire: CABI Publishing     Tahun terbit: 2002     Jenis: Books - Textbook Commercial homes in tourism: an international perspective   Author:  Lynch, Paul A. (Editor); McIntosh, Alison J. (Editor); Tucker, Hazel (Editor) Penerbit: London: Routledge     Tahun terbit: 2009     Jenis: Books - Textbook Comparison Standards in Customer Satisfaction/Dissatisfaction Research   Author:  Yuksel, Atila; Yuksel, Fisun Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 89-103 Consumer psychology of tourism, hospitality and leisure   Author: Woodside, A. G. Penerbit: New York: CABI Publishing     Tahun terbit: 2004     Jenis: Books - E-Book Consumer psychology of tourism, hospitality and leisure   Author:  Woodside, A.G. (Editor); Crouch, G.I. (Editor); Mazanec, J.A. (Editor); Oppermann, M. (Editor); Sakai, M.Y. (Editor) Penerbit: New York: CABI Publishing     Tahun terbit: 1999     Jenis: Books - Textbook Consumer Satisfaction Theories: A Critical Review    Author:  Yuksel, Atila; Yuksel, Fisun Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 65-87 Contemporary hospitality and tourism management issues in China and India : today's dragons and tigers   Author:  Ball, Stephen; Horner, Susan; Nield, Kevin Penerbit: Oxford: Butterworth-Heinemann     Tahun terbit: 2007     Jenis: Books - Textbook Cross-Cultural Comparisons of Tourist Satisfaction: Assessing Analytical Robustness   Author:  Dolnicar, Sara; Grun, Bettina; Le, Huong Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 137-149 Customer Indirect Voices to Service Failures: Content Analysis of E-Complaints   Author: Tannsevdi, Abdullah Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 247-261 Customer Recovery Judgments: Effects of Verbal and Non-verbal Responses   Author:  Yuksel, Atila; Cengiz, Serhat Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 233-245 Customer service for hospitality and tourism   Author:  Hudson, Simon; Hudson, Louise Edisi: 4th ed.     Penerbit: Woodeaton, Oxford: Goodfellow Publishers Limited     Tahun terbit: 2025     Jenis: Books Customer Value in the Tourism and Hospitality Industry A Risk-adjusted Approach   Author: Boksberger, Philipp E. Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 49-63  Awal  Sebelumnya  Berikutnya  Akhir Halaman   dari 5   Lompat

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