Advanced Search Title: Author: Topik: Mata Kuliah:  Penerbit:   Tahun terbit:  Jenis:   Format:  Lokasi:  All Ben & Nafsiah Mboi Collection BI Corner Frans Seda Collection Kees Bertens Collection Lab-Kom-FK Perpustakaan FK Perpustakaan PKBB Perpustakaan PKPM Perpustakaan Pusat (BSD) Perpustakaan Pusat (Semanggi) Perpustakaan Pusat (Semanggi) Perpustakaan RSAJ Pusat Penelitian HIV AIDS Fulltext:  All Hanya yang memiliki fulltext Hanya yang belum ada fulltext Search Hasil 1 - 10 dari 10 (0.109375 detik)   Select all      Kirim  Download Avoid The Four Perils of CRM   Author:  Reichheld, Frederick F.; Schefter, Phil; Rigby, Darrell K. Artikel dari Harvard Business Review vol. 80 no. 2 (2002)  , page 101-110 Breaking The Trade-Off Between Efficiency and Service   Author: Frei, Frances X. Artikel dari Harvard Business Review vol. 84 no. 11 (Nov. 2006)  , page 92-105 Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision   Author:  Bolton, Ruth N.; Lemon, Katherine N.; Verhoef, Peter C. Artikel dari Journal of Marketing (EBSCO) vol. 72 no. 1 (Jan. 2008)  , page 46-64 Follow this path : how the world's greatest organizations drive growth by unleashing human potential   Author:  Coffman, Curt; Gonzalez-Molina, Gabriel Penerbit: New York: Warner Books     Tahun terbit: 2002     Jenis: Books Is Your Company Ready for One-to-One Marketing ?   Author:  Peppers, Don; Rogers, Martha; Dorf, Bob Artikel dari Harvard Business Review vol. 77 no. 1 (1999)  , page 151-164 Marketing   Author:  Pride, William M.; Ferrell, O.C. Edisi: 15th ed.     Penerbit: Australia: South-Western     Tahun terbit: 2010     Jenis: Books - Textbook Preventing The Premature Death of Relationship Marketing   Author:  Dobscha, Susan; Fournier, Susan; Mick, David Glen Artikel dari Harvard Business Review vol. 76 no. 1 (1998)  , page 42-53 Service Management and Marketing : A customer relationship management approach   Author: Gronroos, Christian Edisi: 2nd ed.     Penerbit: John Wiley & Sons     Tahun terbit: 2000     Jenis: Books - Textbook Services marketing : integrating customer focus across the firm   Author:  Zeithaml, Valarie A.; Bitner, Mary Jo Edisi: 3rd ed.     Penerbit: Boston: McGraw-Hill     Tahun terbit: 2003     Jenis: Books The performance prism: the scorecard for measuring and managing business success   Author:  Neely, Andy; Adams, Chris; Kennerley, Mike Penerbit: London: Prentice Hall     Tahun terbit: 2002     Jenis: Books - E-Book Halaman   dari 1

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