Advanced Search Title: Author: Topik: Mata Kuliah:  Penerbit:   Tahun terbit:  Jenis:   Format:  Lokasi:  All Ben & Nafsiah Mboi Collection BI Corner Frans Seda Collection Kees Bertens Collection Lab-Kom-FK Perpustakaan FK Perpustakaan PKBB Perpustakaan PKPM Perpustakaan Pusat (BSD) Perpustakaan Pusat (Semanggi) Perpustakaan RSAJ Pusat Penelitian HIV AIDS Fulltext:  All Hanya yang memiliki fulltext Hanya yang belum ada fulltext Search Hasil 1 - 20 dari 75 (0.140625 detik)   Select all      Kirim  Download A Cognitive Appraisal Process Model of Emotions and Complaining Behavior   Author:  Ro, Heejung; Mattila, Anna S. Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 217-232 A Study of Hotel Service Recovery Strategy   Author:  0'Neill, John W.; Mattila, Anna S. Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 205-215 Adventure tourism management   Author: Buckley, Ralf Penerbit: Oxford: Elsevier     Tahun terbit: 2010     Jenis: Books - Textbook Benchmarking in tourism and hospitality industries: the selection of benchmarking partners   Author: Wober, Karl W. Penerbit: Oxfordshire: CABI Publishing     Tahun terbit: 2002     Jenis: Books - Textbook Best practices in hospitality and tourism marketing and management : a quality of life perspective   Author:  Campon-Cerro, Ana Maria (Editor); Hernandez-Mogollon, Jose Manuel (Editor); Folgado-Fernandez, Jose Antonio (Editor) Penerbit: Switzerland: Springer     Tahun terbit: 2019     Jenis: Books - E-Book Comparison Standards in Customer Satisfaction/Dissatisfaction Research   Author:  Yuksel, Atila; Yuksel, Fisun Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 89-103 Consumer behaviour   Author: Moutinho, L. Artikel dari Strategic management in tourism  , page 41-78 Consumer Satisfaction Theories: A Critical Review    Author:  Yuksel, Atila; Yuksel, Fisun Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 65-87 Consumer tribes in tourism : contemporary perspectives on special-interest tourism   Author:  Pforr, Christof (Editor); Dowling, Ross K. (Editor); Volgger, Michael (Editor) Penerbit: Singapore: Springer     Tahun terbit: 2021     Jenis: Books - E-Book Cross-Cultural Comparisons of Tourist Satisfaction: Assessing Analytical Robustness   Author:  Dolnicar, Sara; Grun, Bettina; Le, Huong Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 137-149 Customer Indirect Voices to Service Failures: Content Analysis of E-Complaints   Author: Tannsevdi, Abdullah Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 247-261 Customer Recovery Judgments: Effects of Verbal and Non-verbal Responses   Author:  Yuksel, Atila; Cengiz, Serhat Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 233-245 Customer Value in the Tourism and Hospitality Industry A Risk-adjusted Approach   Author: Boksberger, Philipp E. Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 49-63 Demand modelling and forecasting   Author:  Witt, S.F.; Moutinho, L. Artikel dari Strategic management in tourism  , page 293-314 DeReMa (Development Research of Management) - Jurnal Manajemen vol. 10 no. 01 (May 2015)   Penerbit: Jurnal Manajemen - Business School Universitas Pelita Harapan     Jenis: Journal - ilmiah nasional - tidak terakreditasi DIKTI - non-atma jaya DeReMa (Development Research of Management) - Jurnal Manajemen   Penerbit: Jurnal Manajemen - Business School Universitas Pelita Harapan     Jenis: Journal - ilmiah nasional - tidak terakreditasi DIKTI - non-atma jaya Destination Personality and Favorable Image Creation through Mediated Experiences - Holiday Postcards   Author:  Bilima, Yasin; Yuksel, Atila Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 273-285 Different Nationalities, Different Holiday Motivations and Attribute-seeking Patterns   Author:  Yuksel, Atila; Yuksel, Fisun Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 167-185 Divers' Experiences and Their Level of Satisfaction in the Maldives - Empirical Research   Author:  Salih, Ahmed; McIntosh, Alison Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 151-165 Do We Need to Change the Research Perspective to Better Understand Customer Dissatisfaction? How Could It Be?    Author:  Mil, Burak; Yuksel, Atila Artikel dari Tourist satisfaction and complaining behavior: measurement and management issues in the tourism and hospitality industry  , page 287-297  Awal  Sebelumnya  Berikutnya  Akhir Halaman   dari 4   Lompat

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