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Enhancing Georgetown’s Heritage Boutique Hotel Marketing Strategies: The Case of 1881 Chong Tian Cultural Hotel, Malaysia
Author:
Alia, Noor N Kader
;
Roslan, Naj R
;
Mahmood, Amalina
;
Venugopal, Malini
Artikel dari
Asia Pacific Management and Business Application vol. 3 no. 3 (2015)
, page 145 - 160
Exploring Apology Strategies Used By Tourism Students in Handling Complaint Situations
Author:
Sopian, Tatang
Artikel dari
The 62st TEFLIN International Conference: Teaching and Assessing L2 Learners in the 21st Century, Denpasar, 14-16th September 2015, Book 1
, page 233-240
The Importance Of Customer Satisfaction And Supreme Service Provision In The Hotel Industry: Case Study Of Surabaya Plaza Hotel
Author:
Anshori, Yusak
;
Langner, Viviane
Artikel dari
Jurnal Manajemen Perhotelan vol. 3 no. 1 (Mar. 2007)
, page 18-25
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