Advanced Search Title: Author: Topik: Mata Kuliah:  Penerbit:   Tahun terbit:  Jenis:   Format:  Lokasi:  All Ben & Nafsiah Mboi Collection BI Corner Frans Seda Collection Kees Bertens Collection Lab-Kom-FK Perpustakaan FK Perpustakaan PKBB Perpustakaan PKPM Perpustakaan Pusat (BSD) Perpustakaan Pusat (Semanggi) Perpustakaan RSAJ Pusat Penelitian HIV AIDS Fulltext:  All Hanya yang memiliki fulltext Hanya yang belum ada fulltext Search Hasil 1 - 9 dari 9 (0.484375 detik)   Select all      Kirim  Download Management of Service Operations: Text, Cases, and Readings   Author:  Sasser, W. Earl; Olsen, R. Paul; Wyckoff, D. Daryl Penerbit: Allyn & Bacon     Tahun terbit: 1978     Jenis: Books Putting The Service - Profit Chain to Work   Author:  Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.; Loveman, Gary W.; Jones, Thomas O. Artikel dari Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 72 no. 2 (1994)  , page 164-174 Service breakthroughs: changing the rules of the game   Author:  Heskett, James L.; Sasser, W. Earl, [Jr.]; Hart, Christopher W. L. Penerbit: New York: Free Press     Tahun terbit: 1990     Jenis: Books - Textbook The New Product Development Map   Author:  Wheelwright, Steven C.; Sasser, W. Earl Artikel dari Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 67 no. 3 (1989)  , page 112-127 The Profitable Art of Service Recovery   Author:  Heskett, James L.; Sasser, W. Earl; Hart, Christopher W.L. Artikel dari Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 68 no. 4 (1990)  , page 148-157 The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value   Author:  Sasser, W. Earl; Heskett, James L.; Schlesinger, Leonard A. Edisi: 2nd ed     Penerbit: Free Press     Tahun terbit: 1997     Jenis: Books The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees   Author:  Sasser, W. Earl; Heskett, James L.; Schlesinger, Leonard A. Penerbit: Free Press     Tahun terbit: 2003     Jenis: Books Why Satisfied Customers Defect   Author:  Jones, Thomas O.; Sasser, W. Earl, [Jr.] Artikel dari Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 73 no. 6 (1995)  , page 88-99 Zero Defections : Quality Comes to Services   Author:  Sasser, W. Earl; Reichheld, Frederick F. Artikel dari Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 68 no. 5 (1990)  , page 105-113 Halaman   dari 1

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