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A Framework for Analyzing Customer Service Orientations in Manufacturing
Author:
Bowen, David E.
;
SIEH, CAREN
;
Schneider, Benjamin
Artikel dari
The Academy of Management Review vol. 14 no. 1 (Jan. 1989)
, page 75-95
A Note on Some Relationships Between The Attitude Requirements and Reward Attributes of Tasks
Author:
Schneider, Benjamin
;
Reichers, Arnon E.
;
Mitchell, Thomas M.
Artikel dari
The Academy of Management Journal vol. 25 no. 3 (Sep. 1982)
, page 567-574
Climbing The Commitment Ladder: The Role Of Expectations Disconfirmation On Customers’ Behavioral Intentions
Author:
White, Susan S.
;
Schneider, Benjamin
Artikel dari
Journal Of Service Research vol. 2 no. 3 (Feb. 2000)
, page 240-253
Organizational Climates: an essay
Author:
Schneider, Benjamin
Artikel dari
Contemporary Perspectives in Organizational Behavior
, page 175-202
Service quality : research perspectives
Author:
White, Susan S.
;
Schneider, Benjamin
Penerbit:
London:
SAGE Publications
Tahun terbit:
2004
Jenis:
Books
Understanding Customer Delight and Outrage
Author:
Bowen, David E.
;
Schneider, Benjamin
Artikel dari
Sloan: Management Review vol. 41 no. 1 (1999)
, page 35-46
Understanding High School Student Leaders, I : Predicting Teacher Ratings of Leader Behavior
Author:
White, Susan S.
;
Holcombe, Karen M.
;
Paul, Michelle C.
;
Schneider, Benjamin
Artikel dari
Leadership Quarterly, The vol. 10 no. 4 (1999)
, page 609-636
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