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The Predictive Aspect of Business Process Intelligence: Lessons Learned on Bridging IT and Business
Author:
Perez, Moises Lima
;
Moller, Charles
Penerbit:
Heidelberg:
Springer-Verlag Berlin Heidelberg
Tahun terbit:
2008
Jenis:
Papers/Makalah
The quality yearbook 2002
Author:
Cortada, James W.
;
Woods, John A.
Penerbit:
McGraw-Hill
Tahun terbit:
2002
Jenis:
Books - Reference
The Quest for Customer Focus
Author:
Oldroyd, James B.
;
Gulati, Ranjay
Artikel dari
Harvard Business Review vol. 83 no. 4 (Apr. 2005)
, page 92-101
The Relationship-based enterprise : powering business success through customer relationship management
Author:
McKenzie, Ray
Penerbit:
McGraw-Hill
Tahun terbit:
2001
Jenis:
Books
The Role of Relational Information Processes and Technology Use in Customer Relationship Management
Author:
Jayachandran, Satish
;
Raman, Pushkala
;
Sharma, Subhash
;
Kaufman, Peter
Artikel dari
Journal of Marketing (EBSCO) vol. 69 no. 4 (Oct. 2005)
, page 177-192
Understanding Customer Experience
Author:
Meyer, Christopher
;
Schwager, Andre
Artikel dari
Harvard Business Review vol. 85 no. 02 (2007)
, page 116-128
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
Author:
Verhoef, Peter C.
Artikel dari
Journal of Marketing (EBSCO) vol. 67 no. 4 (2003)
, page 30-45
When Your Contract Manufacturer Becomes Your Competitor
Author:
Arrunada, Benito
;
Vazquez, Xose H.
Artikel dari
Harvard Business Review vol. 84 no. 9 (Sep. 2006)
, page 135-154
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
Author:
Fornell, Claes
;
Mithas, Sunil
;
Krishnan, M. S.
Artikel dari
Journal of Marketing (EBSCO) vol. 69 no. 4 (Oct. 2005)
, page 201-209
With Friends Like These : The Art of Managing Complementors
Author:
Yoffie, David B.
;
Kwak, Mary
Artikel dari
Harvard Business Review vol. 84 no. 9 (Sep. 2006)
, page 88-103
Women's Emotion Work in The Family : Relationship Management and The Process of Building Father-Child Relationships
Author:
Seery, Brenda L.
;
Crowley, M. Sue
Artikel dari
Journal of Family Issues vol. 21 no. 1 (Jan. 2000)
, page 100-127
World Class Supply Management : The Key to Supply Chain Management
Author:
Burt, David N.
;
Dobler, Donald W.
;
Starling, Stephen L.
Edisi:
7th ed. +CD-ROM
Penerbit:
McGraw-Hill
Tahun terbit:
2003
Jenis:
Books
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