Impact of Exchange Variables on Exit, Voice, Loyalty , and Neglect : An Integrative Model of Responses to Declining Job Satisfation  

Oleh:

Farrell, Dan ; Rusbult, Carly E. ; Rogers, Glen ; Mainous III, Arch G.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: The Academy of Management Journal vol. 31 no. 3 (Sep. 1988), page 599-627.
Topik: variable; integrative model of responses; impact of exchange variables; declining job satisfaction; exit; voice; loyalty and neglect
Fulltext: AA36_31-03_Caryl E Rusbult.pdf (745.9KB)

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: AA36.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

This research offers a new theory predicting the effects of three exchange variables, job satisfaction, investment size, and quality of alternatives, on four general responses to dissatisfaction - exit, voice, loyalty, and neglect. Three studies designed to test model predictions received good support. High satisfaction and investment encouraged voice and loyalty and discouraged exit and neglect. Satisfaction and investment interacted, with variations in investment most strongly promoting voice given high satisfaction. Better alternative encouraged exit and voice and discouraged loyalty. However, there was no link between alternatives and neglect.

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