Silo Busting : How to Execute on The Promise of Customer Focus  

Oleh:

Gulati, Ranjay

Jenis: Article from Bulletin/Magazine - ilmiah internasional
Dalam koleksi: Harvard Business Review bisa di lihat di link (http://web.b.ebscohost.com/ehost/command/detail?sid=f227f0b4-7315-44a4-a7f7-a7cd8cbad80b%40sessionmgr114&vid=12&hid=105&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&jid=HBR) vol. 85 no. 05 (2007), page 98-108.
Topik: customer; silo busting; execute; promise; customer focus

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: HH10.33 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

More and more companies claim that they offer solutions - packages of products and services that are hard to copy and can command premium prices. To truly solve customers’ problems, however, companies often have to make significant changes to their structures, processes, and mind - sets. Companies claim to offer customer solutions, but most aren't set up to deliver them without specific changes in organizational structure, incentives, and relationships.

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali