Correlates of Complaints Made to the Connecticut Long-Term Care Ombudsman Program: The Role of Organizational and Structural Factors  

Oleh:

Allen, Priscilla D. ; Klein, Waldo C. ; Gruman, Cynthia

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Research On Aging vol. 25 no. 6 (Nov. 2003), page 631-654.
Topik: ombudsman program; nursing home complaints; ombudsman program volunteers
Fulltext: 631ROA256.pdf (93.82KB)

Isi artikel

Using Long-Term Care Ombudsman Program complaint data (N = 3,360) from all of Connecticut’s 261 nursing facilities, this study investigated facility characteristics that may be correlated with resident complaints. Complaints per 100 beds and four subcategories of complaints established by the Administration on Aging (AoA) were the dependent variables. The presence of volunteers trained by the Ombudsman Program significantly predicted total complaints. At the bivariate level, profit status, size, location, citations, and the presence of a volunteer resident advocate were associated with the rate of complaints. However, multivariate analysis exposed a more complex pattern of relationships. The strongest model explained slightly more than 9% of the variance using the nine predictors. This indicates that other factors such as psychosocial characteristics of complainants may influence complaint reporting, rather than structural/organizational components of the facility.

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