Cognitive and Behavioral Outcomes of Quality Improvement Teams : The Influence of Leadership and The Work Unit Environment  

Oleh:

Irvine, Diane M. ; Leatt, Peggy ; Evans, Martin G. ; Baker, G. Ross

Jenis: Article from Bulletin/Magazine
Dalam koleksi: Journal of Quality Management vol. 4 no. 2 (1999), page 167-184.
Topik: outcomes; cognitive; behavioural outcomes; improvement teams; leadership; work unit environment

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ55.2 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

Data were collected from team members and matched controls on continuous quality improvement (CQI) knowledge, perceptions of empowerment, leadership, and constraints within the work unit at two points in time. Supervisors rated the subjects' organizational citizenship behavior (OCB) and job behaviors related to quality improvement. There was a significant increase in CQI knowledge among team members but no significant changes in perceptions of empowerment, OCB, or CQI job behaviors for either group. Increases in CQI job behavior was related to lower physical constraints within the work environment but greater increases in CQI knowledge.

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