Analisis Kepuasan Konsumen Terhadap Pelayanan Unit Klinik Spesialis Rumah Sakit Umum FK - UKI di Cawang Jakarta Timur  

Oleh:

Siboro, Irma Carolina ; Sinaga, Sautman

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Buletin Ekonomi: Fakultas Ekonomi Universitas Kristen Indonesia vol. IX no. 19 (2005), page 58.
Topik: rumah sakit umum; analisis kepuasan konsumen; unit klinik spesialis

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: BB37 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

This article tries to explore what variables that can make customer satisfaction of university christian indonesia hospital, clinic specially. To know what things that make customer chose this clinic the author try to analyse. The variables that author use to analyze are 18 variable. To measure the data that author have, is used skala likert. And analysis model that author used are Foshbein and Importance and Performance analysis. If the customer think that the service that clinic give good so they feel are satisfy to.

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