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The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value (1997)
Bibliografi
Pengarang:
Sasser, W. Earl
;
Heskett, James L.
;
Schlesinger, Leonard A.
ISBN:
0-684-83256-9
Bahasa:
English
Penerbit:
Free Press
Tahun terbit:
1997
Jenis:
Books
Lokasi:
Perpustakaan Pusat (Semanggi)
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1
1485/97
658.812 HES s
No
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2
1486/97
658.812 HES s
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3
1487/97
658.812 Hes s
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