MEMBANGUN SISTEM PELAYANAN PUBUK YANG MEMIHAK PADA RAKYAT  

Oleh:

[s.n]

Jenis: Article from Journal - ilmiah nasional
Dalam koleksi: Populasi: Buletin Kependudukan dan Kebijakan vol. 13 no. 01 (2002), page 3-17.

Ketersediaan

Perpustakaan PKPM Nomor Panggil: P61 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

Lihat Detail Induk

Isi artikel

Public service delivery in Indonesia has failed to win the hearts of the public. Such a stance is attributed to distortions, which owe their origins to the bureaucratic structure of the organization and administration of public service provision, as well as the haphazard work practices, all of which have undennined the efficiency of public service delivery. The public, as customers of services, has been plagued by accessibility problems, persistent delays, and rampant bureaucratic corruptiOTL The lack of responsibility and authority by those delivering public services imply that strict adherence to rigid rules and regulations takes precedence over serving the interests of the public. Public service bureaucracy in Indonesia is indeed rule rather than customer driven. Besides, customers of public services have a weak bargaining position, which precludes their raising any complaints in case the services received fall short of their expectations and afar cry from fulfilling their satisfaction

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali