Capabilities, Business Processes, and Competitive Advantage : Choosing The Dependent Variable in Empirical Tests of The Resource - Based View  

Oleh:

Ray, Gautam ; Barney, Jay B. ; Muhanna, Waleed A.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Strategic Management Journal vol. 25 no. 1 (Jan. 2004), page 23-38.
Topik: BUSINESS; resource - based view; information technology; business processes; insurance; competitive advantage

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: SS30.14 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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A growing body of empirical literature supports key assertion of the resource - based view. However, must of this work examines the impact of firm - specific resources on the overall performance of a firm. In this paper, it is argued that in some circumstances, adopting the effectiveness of business processes as a dependent variable may be more appropriate than adopting overall firm performance as a dependent variable. This idea is tested by examining the determinants of the effectiveness of the customer service business process in a sample of north american insurance companies. Results are consistent with resource - based expectation, and they show that distinctive advantages observable at the process level are not necessarily reflected in firm level performance. The implications of these findings for research and practice are discussed aloong with a discussion of the relationship between resources and capabilities, on the other hand, and business processes, activities and routines, on the other.

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