Gender, politenss, and discourse management in same-sex and cross-sex opinion-poll interviews  

Oleh:

Ferrara, Kathleen ; Bean, Mattson Judith ; Johnstone, Barbara

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Journal of Pragmatics: An Interdiciplinary Journal of Language Studies vol. 18 no. 5 (Nov. 1992), page 405-430.

Ketersediaan

Perpustakaan PKBB Nomor Panggil: 405/JPR/18 Non-tandon: tidak ada Tandon: 1

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Isi artikel

This paper looks at 48 telephone public-opinion survey interviews conducted by female interviewers. In 23 interviews respondents are women, while in 25 interviews respondents are men. We ask whether the interviewers, who work from a script and deviate from it only for pressing reasons, use language differently with women than with men. Specifically, we look at politeness strategies, by which the interviewer keeps the respondent involved and willing to continue, and discourse management techniques, by which the interviewer handles the flow of topics and turns and ensures that she gets the sorts of answers she needs. We find small but interesting differences in politeness: female respondents elicit more sympathy and understanding, while male respondents elicit more attention to their wants and needs and more joking. For discourse management we find more substantial differences: male respondents are managed more in almost every way. This may be because men are less comfortable with this discourse type, in which interviewers control topic and turn-allocation, than are women, and hence less compliant and more eager to subvert the interview by turning it into teasing or banter. Our findings suggest that even anonymous, information-oriented discourse is crucially interactional and point to the importance of discourse management in non-conversational genres.

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