The Role of Regulatory Fit in Framing Effective Negative Feedback Across Cultures  

Oleh:

Kung, Franki Y. H. ; Kim, Young-Hoon ; Yang, Daniel Y.J. ; Cheng, Shirley Y. Y.

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Journal of Cross-Cultural Psychology (http://journals.sagepub.com/home/jcca) vol. 47 no. 5 (Jun. 2016), page 696-712.
Topik: culture regulatory fit motivation message framing negative feedback

Ketersediaan

Perpustakaan Pusat (Semanggi) Nomor Panggil: JJ86 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Giving effective negative feedback is not only important but also challenging. Often people struggle as to how; and perhaps even more so when the feedback receiver comes from a different culture . Building on the regulatory fit theory, the current research examined how negative feedback framing (gain- vs. loss framed) would affect feedback receivers’ motivation as a function of their regulatory focus. We found that European Americans were in general more promotion-focused than Chinese (Study 1) and Indians (Study 2), such that promotion-focused (vs. prevention-focused) participants showed higher motivation after receiving gain-framed (vs. loss-framed) negative feedback. Across two studies, with student and work samples, our findings answered the question of how to give more effective negative feedback and suggested that regulatory fit can be a universal strategy for increasing motivation across the East and West.

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