Mobile application for customers’ reviews opinion mining  

Oleh:

Prichystal, Jan

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Procedia - Social and Behavioral Sciences vol. 220 (May 2016), page 1-9.
Topik: Produtc evaluation; costumers' reviews; opinion mining; world cloud; mobile device
Fulltext: Procedia v220 Page 373.pdf (452.68KB)

Isi artikel

Nowadays people often form their opinion about various subjects according to the reviews they read on the Internet. Measuring the quality of products or services is a complicated task based on revealing customers’ satisfaction or sentiment. However, having the large amounts of data, it is hardly possible to process it manually and it also takes a long time to read all product reviews. This paper presents the analysis and design of the application for mobile devices that aims at automatic discovery of human feelings hidden in textual messages that customers produce.

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