Organizational creativities and service innovation: the mediating role of knowledge creation  

Oleh:

Tang, Ling-Lang ; Lu, Ming-Tsang ; Hsu, Wen-Tsung

Jenis: Article from Proceeding
Dalam koleksi: International Symposium of Quality Management (ISQM) - Thinking in Quality: The Change and the Unchanged in the Economic Turmoil (Taipei, 6-7 November 2009), page 1-12.
Topik: individual creativity; team creativity; knowledge creation; service innovation
Fulltext: A2-04.pdf (1.38MB)

Isi artikel

This research investigates how the organizational creativities which included individual creativity and team creativity influences knowledge creation and how knowledge creation leads to service innovation. Then we construct an innovation model and use empirical data to test this model. Besides, this study also tries to test the moderating effect, which is top management support between knowledge creation and service innovation. The study contains 176 samples collected from hospitals in Taiwan. The results show that the factor of top management support will interfere with knowledge creation and influence service innovation indirectly. Moreover, to improve the service innovation activities in manufacturing industry, it needs individual creativity and team creativity to fulfill service innovation model.

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali