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ArtikelPromoting patient safety culture and mitigating risks – lessons from aviation  
Oleh: Sood, Sanjeev
Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-11.
Topik: Quality Healthcare Services; Patient Safety and Aviation
Fulltext: S_Sood_Promoting_Pt_Safety_Lessons_from_Aviation_Av_Safety.pdf (416.62KB)
Isi artikelIntroduction-Aviation and healthcare are two industries that are critically dependant on safe work culture and error free environment for their successful operations. Improving safety and reducing errors is a challenge faced by both all over the world. Discussion-The author has outlined the similarities and differences between the aviation and healthcare and discussed how health care providers are learning from aviation safety. It is well established that, like aviation, the majority of adverse events in health care are the consequence of human error, particularly failures in communication, leadership, group dynamics and decisionmaking. Thus, there are compelling reasons among health care facilities and managers to deliver standardized patient care with in framework of checklists and SOPs. Some intervention strategies that have been successfully adopted from aviation are-Crew Resource Management for effective team and resource management, WHO recommended surgical/anesthetic checklist, voluntary reporting of errors and establishing a blame free culture. Conclusion-In spite of these similarities, there are some important differences between health care and aviation. On the whole, the experience of the aviation industry provides strong direction for improving patient safety, especially regarding how teamwork can be improved.
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