Detail Managing service excellence for contact center operations   Oleh:  Chandra, P. ; Prabhu, P Jenis: Article from Proceeding Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-8. Topik: Customer Satisfaction Score; Quality of Services; Transactional Quality; Quality for Contact Center; Measurement of Perceived Quality Isi artikel The Customer Satisfaction remains the most challenging and strategic metric to gauge and control for any business. There has been substantial research done and volumes of text available on measurement of satisfaction levels of the customer. However, with the ever changing expectations of the customer, driving the satisfaction score to a desired level and sustaining it for a considerable period has been a challenge for the businesses for long. We present an analytical framework for determining the optimal satisfaction level for a contact center based operations environment. Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Kembali

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