An Innovative TQM Model for Quality Improvement And Better Performance Practices For Auto Companies  

Oleh:

Venkateshwarlu, N ; Agarwal, Ashish ; Kulshreshtha, Manoj

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-12.
Topik: 1.Total Quality Management; 2. Critical Success Factors; 3. Quality Improvement; 4. Benchmarking; 5. Spider Diagramme
Fulltext: N_Venkateshwarlu_IGNOU_An_Innovative_TQM_Model_for_Quality.pdf (166.9KB)

Isi artikel

The research is to study the selected issues related to Total Quality Management (TQM). Identify the Critical Success Factors (CSF’s) of TQM, enablers of TQM success, understanding the TQM philosophy, practicing of TQM tools and techniques etc; which are mostly used and to be best practiced in Indian automobile companies. Here we are planning to design a TQM frameworks or TQM models, comprise of four most important factors, which are mostly suitable for different size of auto companies such as small, medium and large scale companies. All these factors have been discussed in the proceeding sessions. Finally a brief case study result on one factor also given for better understanding of the effectiveness of these TQM factor after successfully implementing it. We also plan to give an understanding about the selection of TQM factors according the situation and needs of different sizes of the Auto companies. It is very much essential for Indian auto manufacturers of all the sizes should give most important to implement the TQM practices to become competitive in the international markets as well as gain the customer satisfaction globally. For this Managers of Indian auto manufacturers should be given knowledgeable training on TQM philosophy, tools, techniques and software quality packages so that the TQM implementation process will be come easier. The ASQ conference committee should think on this view

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