Citizen Centric Quality Management Systems in Public Service Delivery  

Oleh:

Jha, Prabhas Kumar

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-13.
Topik: Integrated Child Development Services; ICDS; Government of India; Department of Administrative Reforms and Public Grievances (DARPG); Department of Woman and Child Development (DWCD); Government of Karnataka; District Chamrajnagar; District Raichur
Fulltext: Manish_Mohan_Govt_Citizen_Centric_Quality_Management_Systems.pdf (231.2KB)

Isi artikel

Social Sector Research shows a strong and positive correlation between efficient and equitable service delivery to the poor and overall poverty reduction. Equitable service delivery needs to be quality based, efficient and yet simple to understand and use. This Paper narrates the story of Government of India’s efforts at introducing Citizen Centric Quality Management System framework in service delivery in pro-poor social sector of Integrated Child Development Services at the village level. The narrative is about the difference made to improve services through quality standards given in Citizen’s Charter that secure beneficial results of quality based change for the recipients. (100 words)

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali