To ensure 100% compliance from visitors to Ward 58 ID Visitor Policy  

Oleh:

Leong Hoe, Nam ; Kheng, Phuah Gaik ; Sanwasi, Suriana Binte ; Zhen, Lee Shu ; Sumitha, KB ; Ning, Lam Pei ; Matilda, Vinodini

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-10.
Topik: Visitors' Education; Cause & Effect Diagram; Serendipity Technique; PDCA cycle
Fulltext: Leong_Hoe_Nam_To_ensure_100%_compliance.pdf (238.03KB)

Isi artikel

This project aims to ensure 100% compliance to the visitor policy, promoting staff, patients’ and visitors’ safety. We have observed frequent non compliance to our visitor policy. Visitors were not adhering to our visiting hours, checklist instructions or knowing the importance of infection control practices. Team used Serendipity Technique to ensure visitors’ understanding by initiating visitor education, return demonstration and reinforced on protocol. The improved process of ensuring visitors’ compliance to Ward 58ID Visitor Policy has greatly enhanced positive outcomes contributing significantly to the ward, division, hospital KPIs on infection control and increased monetary savings

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