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Role of Business Excellence in Retail Industry
Oleh:
Gupta, Kulbhushan
Jenis:
Article from Proceeding
Dalam koleksi:
ANQ Congress 19-22 October 2010 New Delhi
,
page 1-7.
Topik:
[Business Excellence
;
Lean Six sigma in Retail
;
Process Improvement in Retail
;
Balanced scorecard deployment in Retail]
Fulltext:
Kulbhushan_Gupta_Juliant_Business_Excellence_in_Retail.pdf
(323.63KB)
Isi artikel
For retailers to use Lean Six Sigma (LSS) to enable competitiveness and growth, and ultimately achieve high performance, it is imperative that all facets of leadership be in place to support the program. The challenge for the company is how to build and provide the initial as well as ongoing leadership to enable the LSS deployment to integrate with the existing of future goals of the company and make LSS the “DNA of business”. Balanced score card identifies the strategy map and priorities the improvement areas in order to achieve the organizational objectives. Lean Six Sigma is a continuous improvement methodology that combines two of the most powerful improvement engine available to business today. Lean provides mechanism for quickly and dramatically slashing lead times and waste in any process, anywhere in the organization. Six Sigma provides the tools and organizational guidelines that establish a foundation for sustained, data based strategically important, customer critical targets. In a nutshell LSS when becomes a “way of doing things” in retail, leads to high performance
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