The unreserved ticketing system An indian railways it initiative  

Oleh:

Narayan, R. Badri

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-8.
Topik: Railway Ticketing System; IT Enabled Services; Sustainable IT applications
Fulltext: RB_Narayan_The_Unreserved_Ticketing_System.pdf (53.56KB)

Isi artikel

This paper traces the evolution of a sustainable IT application to cater to a large clientele spread across the length and breadth of the country. The Indian Railways carries nearly 20million passengers daily of which only about a million travel on reserved tickets. The rest buy an unreserved ticket that authorizes them to board nominated trains or coaches in trains, with no guarantees of a seat. For decades, the Indian Railways relied on a complex manual process of dispensing printed card tickets at each station. This paper outlines the innovations, the best practices and the lessons learnt from the implementation of an IT based ticketing solution.

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