First time right = revenue  

Oleh:

Bora, Sachin

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-10.
Topik: First Time Right; Six Sigma; DMAIC
Fulltext: S_Bora_Reliance_First_Time_Right=Revenue.pdf (287.46KB)

Isi artikel

The main output of our organization i.e. loan disbursement is highly dependent on complete and accurate documents submitted for evaluating creditworthiness of the customer. A Six Sigma DMAIC project was taken to improve the percentage of files that were submitted complete and accurate by sales (First Time Right i.e. FTR %). It was also established with data that doing things FTR not only saves cost but also enhances revenue by reducing the opportunity loss. This initiative resulted in substantial improvement in FTR thus enhancing revenue and service levels. For sustenance, the improvements were incorporated in quality management system.

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