Managing the shop floor knowledge at tata steel - a tacit knowledge factory  

Oleh:

Mishra, Sangeeta ; Bhaduri, Rupam ; Khanna, Amit ; Kataria, Gaurav

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-13.
Topik: KM (Knowledge Management); Knowledge Manthan; MASS (Manthan Ab Shop-floor Se); Knowledge Cascade; Tacit & Explicit Knowledge
Fulltext: Sangeeta_Mishra_Tata_steel_Managing_the_Shop_Floor.pdf (219.24KB)

Isi artikel

In a Steel Industry, there is a lot of diversity in the profile of employees & the knowledge requirement at different levels is different. While in Organizations we find Knowledge Management systems in place to enable knowledge sharing across the educated lot, involvement of shop-floor employees is not very common. Even in Tata Steel the KM journey initially focused towards executives, but very soon the realization to involve the shop-floor employees became very evident. Initiatives like Knowledge Manthan, MASS & Knowledge Cascade have played a key role in meeting this challenge; this paper is an attempt to summarize Tata Steel’s shop-floor knowledge journey.

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