Performance based metrics system for a healthcare knowledge process outsourcing  

Oleh:

Rathore, Sonu

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-10.
Topik: P Cube (3Ps Productivity; Profitability; Performance); EMR (Electronic Medical Record)
Fulltext: Sonu_Rathore_Performance_based_Metrics_system_for_a_Healthca.pdf (88.61KB)

Isi artikel

Healthcare Knowledge Process Outsourcing industry has to work with multiple challenges like cost, skill set, performance and profitability. The PCube (3 Ps Productivity, Profitability, and Performance) framework helps ensure Productivity of employees thus leading to enhanced revenue contribution for Customers (doctors and medical practitioners), Shareholders (Outsourcing providers) and End Users (Patients). This finally helps to build Employee morale as now they directly contribute to the revenue collected by doctors and the company. The robust metrics system supported by strong leadership team and framework of Core processes aided by automated system helps organization enhance its capability and ensures performance and predictability of growth, profitability and customer satisfaction.

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