An integrated approach for improvements and employee engagement  

Oleh:

Mishra, Uday

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-10.
Topik: Improvement culture and ecosystem; Employee engagement; Evaluation of improvement projects; TBEM
Fulltext: Uday_Mishra_NDPL_An_integrated_approach_for_improvements.pdf (1.04MB)

Isi artikel

Within 8 years of its inception, NDPL is deemed as emerging industry leader in Indian electricity distribution sector. Tata Business Excellence Model (TBEM) has been the chosen framework to accomplish such a turnaround. Creation of improvement culture and employee engagement is the central concept of TBEM, and in late 2007 NDPL deployed an innovative initiative called SHINE in this regard. SHINE works on principles of ‘distributed leadership’, ‘empowerment to all’ and ‘challenge the status quo’. This paper tries to capture the concept, and pains & gains in this journey.

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