A study on six sigma, Lean and TOC - excellence in service management  

Oleh:

Kothapalli, Sri Ram

Jenis: Article from Proceeding
Dalam koleksi: ANQ Congress 19-22 October 2010 New Delhi, page 1-13.
Topik: Process Improvement Methodologies; Six Sigma; Lean; TOC; Service Management
Fulltext: Dr_Sri_Ram_Kothapalli_A_study_on_Six_sigma_Lean_and_TOC.pdf (73.37KB)

Isi artikel

In Today’s business community a plethora of best practices (related to process improvement) champions are vying for leadership attention. Each champion advocates the adoption of his or her improvement methodology in your organization. Almost all plead that if you adopt their specific tools or follow a specific way of thinking, all your business problems will be solved. Many process improvement methodologies appear to conflict with each other. This montage of tools and philosophies creates the illusion of conflicting strategies. Selection of a process improvement methodology is dependent on the culture of your organization. If many popular programs appear to end up in the same place addressing the same issues after a number of years of use, the main issue left to explore is the speed at which a method will be accepted into an organization

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