Designing Business Process To Support Balanced Scorecard-Based Performance Measurement (Case Study: Faculty Of Engineering, Atma Jaya Catholic University Of Indonesia)  

Oleh:

Triyanti, Vivi ; KUMALA, NIXON WILLIAM

Jenis: Article from Proceeding
Dalam koleksi: PROCEEDING The 8th International Seminar on Industrial Engineering and Management (8th ISIEM). Atria Hotel & Conference, Malang, Indonesia March 17 – 19, 2015, page IM-116.
Topik: Business Process; Dashboard; Balanced Scorecard; Performance Measurement
Fulltext: Paper 99 Vivi triyanti - Atma Jaya Catholic University of Indonesia.pdf (472.33KB)

Isi artikel

To become a reliable learning facility, Faculty of Engineering, Atma Jaya Catholic University of Indonesia is necessary to ensure the quality is at its optimum. Therefore, previous research was conducted to determine the performance measures that need to be measured in the form of key indicators schemes based on balanced, and continued in subsequent studies, that has produced a performance measurement tool based on the balanced scorecard using Microsoft Excel media (performance measurement dashboard) to the Department of Industrial Engineering, Engineering Faculty of Atma Jaya Catholic University of Indonesia. This study is a continuation of the previous research, especially in terms of the development of the performance measurement dashboard applied not only to the Department of Industrial Engineering, but also to cover the entire Engineering Faculty. In order to proof the necessity of performance measurement dashboard, then business process is made, which compares the balanced scorecard based performance measurement calculations when done manually with if it were to use tools such as dashboard application. Helping documents are made from the new business process, such as Standard Operating Procedures (SOP) and Work Instructions. Furthermore, test is done on the user who is also a stakeholder in the Engineering Faculty, to determine whether the dashboard and its supporting devices (SOP and Work Instructions) is ready to be implemented or not. Dashboard is improved until it is approved by the stakeholders, so it is considered as good enough by the stakeholders.

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali