Managing knowledge and human resources in knowledge intensive industries in emerging economies: The case of Indian ICT industry  

Oleh:

Tokumaru, Norio

Jenis: Article from Proceeding
Dalam koleksi: The 14th Asia Pacific Industrial Engineering and Management Systems Conference (APIEMS), 3-6 December 2013 Cebu, Philippines, page 1-7.
Topik: human resource management; firm-specific organizational capability; Indian ICT industry
Fulltext: 1212.pdf (205.73KB)

Isi artikel

This paper examines how Indian ICT firms manage knowledge and human resources in the phase of industrial upgrading. Emerging economies are increasingly becoming centers of knowledge-intensive industries nowadays, of which ICT industry in India is a typical example. As they face rapid salary increase, it is argued that industrial upgrading is inevitable from merely low cost knowledge work suppliers to differentiated suppliers based on the firm-specific organizational capability. It has not been so clear, however, what systems of managing knowledge and human resources they have that enable them to continuous upgrading. In this paper, based on an original questionnaire survey for Indian ICT firms, it is argued that upgraded firms have broad external information sources as well as long-term, internal labor market-oriented employment systems which enables them to accumulate and utilize useful knowledge to innovate.

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