Insights into Informal Benchmarking  

Oleh:

Samuel, Alan ; Grigg, Nigel P. ; Mann, Robin

Jenis: Article from Proceeding
Dalam koleksi: 12th ANQ Congress in Singapore, 5-8 Agustus 2014, page 1-15.
Topik: Informal Benchmarking; Organization Learning; Knowledge Management; Organization Improvement; Change Management
Fulltext: QP2-5.1-P0227.pdf (636.54KB)

Isi artikel

Results of two global surveys show that informal benchmarking rank in the top 20% of the most popular organization improvement tools. The results also indicate that informal benchmarking is not as effective as it is popular, therefore there is room to enhance its performance. The focus of this paper is twofold. Firstly, it illustrates the conception of a preliminary model of informal benchmarking by the review of benchmarking, informal learning, organization learning and knowledge management, augmented by ideas on quantum thinking, innovation and positive deviance. Discussions with benchmarking practitioners were also held to strengthen the model. Secondly, it outlines a mixed methods approach to obtain data (not yet completed) on informal benchmarking practices in organizations via quantitative surveys and qualitative semi-structured interviews. The data will then be used to refine the conceptual model, prepare an assessment framework, and design a road-map for implementing an effective organization-wide approach of informal benchmarking. This will set the stage for a quantum leap in the understanding and effectiveness of informal benchmarking as a business improvement tool. The research also provide a platform for an extension of its theory in organizational improvement

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