Establishing a Business Process Reference Model for Universities: A Case Study in Hanoi University of Industry - Vietnam  

Oleh:

Anh, Hoang ; Quang, Ha Xuan

Jenis: Article from Proceeding
Dalam koleksi: 12th ANQ Congress in Singapore, 5-8 Agustus 2014, page 1-7.
Topik: Hanoi University of Industry; BPM; University; IT; HEI
Fulltext: PM2-2.2-P0286.pdf (793.73KB)

Isi artikel

The adoption of Information Technology (IT) by organizations has grown tremendously in the last fifty years. During this period the focus of how IT is used has gradually changed from computational support to using IT as a means to realize more effective and efficient processes. One of the trends that have caused this change is the rapidly growing globalization in which organizations collaborate within and across supply chains around the world. Traditional IT support for these types of collaboration is expensive and the implementation of customized solutions does not live up to expectations. Consequently one of the domains receiving increased attention is that of Business Process Management. BPM can be considered a ‘holistic’ management approach that enables process orientation and improvement within organizations and aims at more flexible processes and information systems, thereby making organizations more agile. This paper addresses the applicable of BPM in education institutions and provides an example on how to set up a business process reference framework for a higher education institute, especially in Vietnam. It’s also describes Business Process reference models designed and applied in Hanoi University of Industry

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