Productivity for Business & Customer Fulfilment – A Way into the Future  

Oleh:

Chamany, Brendon

Jenis: Article from Proceeding
Dalam koleksi: 12th ANQ Congress in Singapore, 5-8 Agustus 2014, page 1-12.
Topik: Productivity; Margin; Customer Satisfaction; Operational Excellence; Savings
Fulltext: CS2-1.6-P0124.pdf (1.76MB)

Isi artikel

This is Wipro’s case study on Productivity Initiatives across the organization. This has become an effective Performance-Profit Improvement Strategy where Customer Satisfaction remains the core business value with focus on cutting edge technologies and world class IT engagement approaches. “Do More with Less” - Productivity is a key focus area and a major differentiator for the organization. It helps in taking decisive steps towards making our organization more agile & lean. We need to ensure “Competitiveness” in an environment of ever evolving customer needs and focus on improving Productivity in every task that we perform. Productivity initiatives ensure predictability and efficiency in delivery through Automation, Enhanced Competency Programs and Operational Excellence, around processes and systems to drive cycle time reduction across Operations & Delivery Processes resulting in reduced Total Cost of Ownership. Finally, Productivity contributes directly to Gross Margin improvement for the organization along with significant overall cost reduction and increased Customer Satisfaction/NPS Scores. “Productivity Office” has been setup to create a strong Value Proposition around Robust Methodologies, Frameworks, Tracks & Levers thereby generating US$ 30 Mn worth of savings. Strategy, Value Creation & Execution Approach to drive Productivity consists of 5 Fundamental Pillars: AWARE—ENGAGE—STRUCTURED—COLLABORATIVE—TRANSFORMATIVE Productivity Office Financial Summary: - Annualized Savings = 15000 Basis Points - FY Accrual Savings = 13000 Basis Points - Exclusive Savings through Lean – Six Sigma = 6000 Basis Points - Productivity Contribution to GM Improvement = 400 Basis Points - MP Cost Reduction = 1500 Basis Points

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali