Risk is the Compass: A New Approach to Auditing Quality Systems  

Oleh:

Devos, Denis J.

Jenis: Article from Proceeding
Dalam koleksi: 12th ANQ Congress in Singapore, 5-8 Agustus 2014, page 1-7.
Topik: Quality Auditing; Internal Quality Audit; Risk-Based Auditing; Risk Auditing; Auditing for Effectiveness
Fulltext: TQ1-1.3-P0417.pdf (267.11KB)

Isi artikel

This paper presents a model for organizations to achieve more value from their internal quality audits. In many organizations which have embraced ISO 9001 or similar systems, internal auditing is seen as a necessary evil which does not add any value to their business. Since many internal auditing teams are comprised of part-time auditors, they are discouraged from extensive preparation and diving deeper into their audits so that they can return to their regular jobs. Moreover, most organizations’ management do not see internal quality audits as a key source of information about how their day-to-day operations are performing. A very important topic in Quality circles today is now to derive more benefit from internal quality auditing. How does an organization make the transition from exclusively compliance (to a quality standard) auditing to an audit that evaluates and critiques operational processes? Risk is the Compass to guide an auditor in the direction of a more value added audit. Operational effectiveness can be evaluated by considering how well a given process manages risks to the output of that process. The model in this presentation uses two well-known tools to construct an audit checksheet. The first is a simple flowchart of the process, which identifies inputs and outputs and customers of the process, and the second is an Ishikawa (fishbone) diagram. The Ishikawa diagram determines what aspects of a process are necessary for its operation and control; and then the audit team considers what risks exist in each step of the process. By considering the balance of operational enablers and controls with their corresponding risks, an audit team is prepared to create audit questions which examine how well process risks are understood and controlled

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