Analysis Of Philippines Information Technology Business Process Outsourcing (IT-BPO) Industry  

Oleh:

Baculinao, Jason ; Chow, Yang Ching

Jenis: Article from Proceeding
Dalam koleksi: Proceeding The 7th International Seminar on Industrial Engineering and Management (7th ISIEM) di Bali, March 11th – 13th, 2014, page DSS 51-56.
Topik: IT-BPO; Sustainability; Voice BPO; Non-Voice BPO; Service sector
Fulltext: Paper 50 Jason Baculinao Chung Yuan Christian UniversityTaiwan.pdf (454.04KB)

Isi artikel

This study was conducted to illustrate the current condition of the Philippines IT-BPO Industry, its significance to the country’s service sector and its contributions to the fast growing economy of the Philippines. Issue of sustainability was discussed, identifying the current efforts of Government, Industry Participants and related Organizations to furtherly improve the current Industry capability. Issues of service quality were also partly tackled as the nature of the Industry with in the country is gradually evolving from a mere Low Value (Voice BPO) into a High Value (Non-Voice BPO) which demands for a more highly skilled and specialized labor workforce

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