Business process improvement: order fulfillment process  

Oleh:

Triyanti, Vivi ; SALIM, SAVINA

Jenis: Article from Proceeding
Dalam koleksi: Proceeding The 7th International Seminar on Industrial Engineering and Management (7th ISIEM) di Bali, March 11th – 13th, 2014, page IM 136-142.
Topik: Business Process Analysis; tool modification; process modification
Fulltext: Paper 85 Vivi Triyanti Atma Jaya Catholic University of Indonesia.pdf (407.43KB)

Isi artikel

A company that directly related to customer satisfaction needs a good working performance. A good working performance can be seen by a well-regulated business process. One classic problem of business process is order fulfillment. Company cannot meet the its standard demand fulfillment lead time. By mapping current process using Data Flow Diagram and analyze it using Business Process Improvement method, it is found that there are some lack of coordination within the organization. On the other way, device that is used cannot support user’s need optimally. The proposed result based on the analysis are suggestions in terms of change of the flow, additional process, application of the formula on tools by using Microsoft Excel, application of Ms. Access, procedure of using delivery performance form and Standard Operating Procedures (SOP).

Opini Anda

Klik untuk menuliskan opini Anda tentang koleksi ini!

Kembali