Pemanfaatan Instrumen IWA 2 untuk Menentukan Area For Improvement dalam Rangka Peningkatan Mutu Berkelanjutan (Studi Kasus Fakultas Teknik Unika Atma Jaya)  

Oleh:

Inderawati, Maria Magdalena Wahyuni ; Natalia, Christine ; Surbakti, Feliks Prasepta Sejahtera

Jenis: Article from Journal - ilmiah nasional - tidak terakreditasi DIKTI - atma jaya
Dalam koleksi: Metris: Jurnal Mesin, Elektro, Industri dan Sains vol. 14 no. 02 (Dec. 2013), page 99-104.
Topik: Continuous Improvement; IWA 2; ISO 9001:2008; JABFUNG-MMWI-2015
Fulltext: MM. Wahyuni Inderawati; C.Natalia; Feliks Prasepta S.pdf (2.34MB)

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Perpustakaan Pusat (Semanggi) Nomor Panggil: MM42 Non-tandon: 1 (dapat dipinjam: 0) Tandon: tidak ada

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Isi artikel

The philosophy of Quality management system ISO 9001:2008 is continuous improvement. To achieve the quality objective. an organization must develop a systematic and consistent continuous improvement program. The Faculty of Engineering. Atma Jaya Catholic University (FT UAJ) has adopted the ISO 9001:2008 quality management system since 2010. however. they still have discrepancy in the implementation. IWA 2 guide can be a reference for developing a continuous improvement of this System. The results of this study showed that the FT UAJ still need to do some aspects of continuous improvement that is a weakness in providing motivation 10 students. the lack of monitoring of process improvement competency. integrated data management including data derived from outside the institution. customer satisfaction measurement. actions to meet the needs of community members ( faculty. staff education. student). and a clear organizational goal. The results confirmed the findings of the internal audit report. there is concordance between the results of the survey with the findings of the internal audit report. This study is a Dart of multi - year research and this paper is the result of the first year of research that aims to provide recommendations on Areas for Improvement/AFI in FT UAJ.

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