Konflik dalam Organisasi: Suatu Kajian Teoretis  

Oleh:

Unaradjan, Dominikus Dolet

Jenis: Article from Journal - ilmiah nasional - tidak terakreditasi DIKTI - atma jaya
Dalam koleksi: TRANSAKSI : Jurnal Bisnis, Ekonomi, dan Sosial vol. 1 no. 1 (Aug. 2008), page 12-24.
Topik: Organization; Conflict
Fulltext: 12-24 -Bernard.pdf (9.54MB)

Isi artikel

Conflict appears in a social situation as any disagreement over issues of substance or emotional antagonisms that create friction between individuals or groups. Conflict can be either emotional — based on personal feelings — or substance — based on work goals. When kept within tolerable limits, conflict can be a source of creativity and performance enhancement; it becomes destructive when these limits are exceeded. Conflict situation in organization occur in vertical and lateral working relations a d in line — staff relations. Most typically, conflict develops through a series of stages, beginning with antecedent conditions and progressing into manifest conflict. How can conflict be managed successfully? Indirect form conflict management includes appeals to common goals, hierarchical referral, organizational redesign, and the use of mythology and scripts. Direct conflict management proceeds with different combinations of assertiveness and cooperativeness by conflicting parties. Win-win conflict resolution is preferred; it is achieved through collaboration and problem solving. Win-lose conflict resolution should be avoided; it is associated with competition and authoritative command. Key Words: Organization, Conflict

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