Participation and exclusion in third party complaints  

Oleh:

Heinemann, Trine

Jenis: Article from Journal - ilmiah internasional
Dalam koleksi: Journal of Pragmatics: An Interdiciplinary Journal of Language Studies vol. 41 no. 12 (Dec. 2009), page 2435–2451.
Topik: Conversation analysis; Complaints; Participation frameworks; Danish
Fulltext: Heinemann_Trine 2.pdf (189.74KB)

Isi artikel

This paper focuses on the relationship between third party complaints (i.e. complaints that target someone other than the recipient) and social exclusion. I demonstrate how participants, by engaging in complaining about someone who is physically present, exclude that person fromparticipating in the interaction and from defending herself against the accusations entailed in the complaint. Focusing on video-recorded data fromDanish home help visits, I showhowthe institutional roles of the participants affect theway inwhich such complaints develop. When a caregiver initiates a complaint about the care recipient other caregivers immediately affiliate with the complaint. Such complaints are successful because the caregivers agree to treat the target of the complaint, the care recipient, as a nonratified participant. By contrast, when the care recipient initiates complaints about a caregiver the caregiver’s colleague rejects the complaint. Such complaints are unsuccessful because the exclusion of the target of the complaint fails. These results suggest that participation is constituted through and influenced by the social roles we have and the social activities we engage in as members of society.

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