Detail Impact of Industry 4.0 adoption on workload demands in contact centers Bibliografi Author: Tortorella, Guilherme L. ; Prashar, Anupama ; Saurin, Tarcisio A. ; Fogliatto, Flavio S. ; Antony, Jiju ; Junior, Guido C. Topik: Call centers; Contact centers; Ergonomics; Industry 4.0; NASA-TLX; Workload dimensions Bahasa: (EN )     Penerbit: John Wiley & Sons     Tempat Terbit: New York    Tahun Terbit: 2022     Jenis: Article - diterbitkan di jurnal ilmiah internasional Fulltext: Impact of Industry 4.0.pdf (575.3KB; 0 download) Kajian editorial Article from journal :Human factors and ergonomics in manufacturing and service industries, Volume32, Issue5, September 2022, Pages 406-418 Opini Anda Klik untuk menuliskan opini Anda tentang koleksi ini! Lihat Sejarah Pengadaan  Konversi Metadata   Kembali

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