Pengaruh Kualitas Layanan dan Perilaku Peran Ekstra terhadap Kepuasan Pasien Rumah Sakit Bersalin di Propinsi Sulawesi Utara  

Oleh:

Mandey, Silvya

Jenis: Article from Journal - ilmiah nasional - terakreditasi DIKTI
Dalam koleksi: Jurnal Aplikasi Manajemen vol. 8 no. 2 (2010), page 405–413.
Topik: Service Quality; Extra-role behavior; patient satisfaction
Fulltext: 405-413_dv.pdf (1,013.92KB)

Isi artikel

This study tested the influence of service quality and extra-role behavior partially and simultaneously to patients. Cluster sampling technique used to obtain samples of 70 patients who have a toddler and had a normal childbearing at their own expense.

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