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Analisis Faktor-Faktor Penentu Penggunaan E-wallet OVO: Perspektif Kemudahan Penggunaan, Lingkungan Sosial, Citra Merek, dan Fitur Layanan
Bibliografi
Author:
Darmoyo, Syarief
;
Pramono, Herry
;
Effendi, Fathan Syabana
Topik:
ease of use
;
social influence
;
brand image
;
service features
;
e-wallet OVO
Bahasa:
(ID )
Tahun Terbit:
2024
Jenis:
Naskah Karya Ilmiah (NKI) dengan Registrasi Karya Ilmiah (RKI)
Fulltext:
0023_Surat Keterangan Registrasi Karya Ilmiah atas nama Syarief Darmoyo, Herry Pramono, Fathan Syabana Effendi.pdf
(486.76KB;
6 download
)
ANALISIS-FAKTOR-FAKTOR-PENENTU-PENGGUNAAN-E-WALLET-OVO.pdf
(360.9KB;
11 download
)
Abstract
A paradigmatic shift in everyday financial transaction methods poses a significant challenge in the digital era, with e-wallets emerging as a critical innovation. In Indonesia, OVO is the public's primary choice despite ranking third in e-wallet usage. This research investigates factors such as ease of use, social influence, brand image, and service features that impact using the OVO e-wallet. This study employed an online survey, distributing 120 questionnaires to Unika Atma Jaya students through convenience sampling. Of the 101 deemed appropriate, 91 were from OVO e-wallet users. Multiple linear regression techniques were used for data analysis. The regression results indicate that ease of use significantly and positively influences the use of the OVO e-wallet. However, social influence, brand image, and service features were not proven to impact OVO e-wallets' use significantly. We hope this study provides valuable insights for developing e-wallet services and implementing more effective marketing strategies.
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